Citizen Portal User Management

The “Users” tab lets you view all your city’s users in one place. This can be used to see all of the citizen users. To access the user management features, select the “Users” tab from the top menu in the administrator side of Citizen Portal.

Deactivate a user

To deactivate a user, you need to:

1. Select the ‘Actions’ button to the right of the user you wish to deactivate
2. Select 'Deactivate' from the dropdown menu

When a user is deactivated, they cannot log in to Citizen Portal.

Reactivate a user

To reactivate a user account, you need to:

1. Select the ‘Actions’ button to the right of the user you wish to reactivate
2. Select 'Activate' from the dropdown menu

Reset password

To reset a password, you need to:

1. Select the ‘Actions’ button to the right of the user whose password you wish to reset
2. Select 'Reset password' from the dropdown menu

This will send the user a reset password email with a password link.

View details

To view information about a user:

1. Select the ‘Actions’ button to the right of the user whose details you wish to view
2. Select “View details” from the dropdown menu

This will open a new details page for the user. You can view the following details for each user:

• Name
• Email address
• Telephone number
• Address

Group actions

If you would like to change the user settings for multiple users at the same time, you can use the “group actions” function. For example, you may want to deactivate multiple user accounts at once.

To use the group actions feature:

1. Select the checkbox to the left of all users whose permissions you would like to edit
2. Select the “Group actions” button from the top right
3. Select the action you would like to perform from the dropdown menu