Create an Account

To access the administrator side of Citizen Portal, you first need to create an Admin account in Citizen Portal. To do this, you need to create a support ticket and provide the following information:

• First name
• Last name
• Email address

You must provide an email address that belongs to your City's domain to create an admin account in Citizen Portal. We do not support personal email addresses. 

Logging in for the first time

Once you've registered for a new admin account, you can log in to Citizen Portal. Follow these steps the first time you log in:

1. Visit Citizen Portal Staging or Citizen Portal Production
2. Enter your email address into the "Email address" field
3. Select the "Continue" button
4. Then, select the "Forgot your password?" link
5. Enter your email address and click "Send verification code"

Verify your email address

We will send a verification code to the email address provided. Please check your email. You should receive an email address with one of the following subject lines:

• If you are logging into the staging website, the subject line will be "GHD-B2C-CAN-GovStack-STG account email verification code"
• If you are logging into the production website, the subject line will be "GHD-B2C-CAN-GovStack-PRD account email verification code"

Then you need to:

1. Enter verification code from the email in the "Verification code" field
2. Select the "Verify code" button
3. Once the code is verified, select the "Continue" button

Please note, if you don't receive a verification code email or if the code you are provided isn't working, you can select the "Send new code" button.

Set your password

This will take you to a screen where you can set your password. You will need to enter and confirm your password and then select the "Continue" button. Now you are ready to access the backend of Citizen Portal. 

Next steps

After you've verified your email, you won't need to go through this process each time you log in. Instead, you will follow these steps:

1. Visit Citizen Portal Staging or Citizen Portal Production
2. Enter your email address and then select "Continue"
3. Then, enter your password and select "Sign in"

Azure AD integration

If you'd like to integrate your Azure AD with Citizen Portal admin, please reach out to your GHD Digital product manager or sales account executive.